About WFM Labs

WFM Labs is the independent consulting practice of Jeff Bugbee — one senior engineer with an unusual résumé for this niche: 24 years inside Kronos and UKG, spanning the field, the product organization, and the platform architecture itself.

Twenty-four years inside the platform

I joined Kronos in 2001 and spent my first eleven years in the field, delivering more than 200 Workforce Central implementations — timekeeping, scheduling, forecasting — across retail, hospitality, gaming, and entertainment. I then led the Custom Analytics Services practice, building the analytics that didn’t exist in the product for some of the largest operators in North America.

From 2015 I moved to the platform side: I was product architect of UKG Data Hub, the GCP-native analytics platform that today serves more than 3,000 customers — and has never had an outage. As Director of Data Analytics at UKG, I set the roadmap for PeopleFabric, UKG’s next-generation data integration and governance platform, re-platformed Omni Data Hub to an event-driven architecture that cut data latency from hours to seconds, and led five engineering squads.

In 2025 I went independent. Not away from UKG — toward its customers.

Why “Labs”?

Because the most interesting work in the UKG ecosystem is the work just outside the product’s boundaries: the real-time pipeline nobody quoted, the KPI no report produces, the workflow with no screen, the AI tooling vendors demo but never ship. That’s lab work. It needs someone who prototypes fast, proves value on real data, and then hardens the result into something production-grade your team can own. Having spent a decade building the platforms your data lives on, I know exactly where those boundaries are — and how to build beyond them without fighting the product.

The lab has a product of its own, too. Outside the WFM space I build and run Sorrel, a membership-management SaaS for volunteer-run non-profits — members, dues, events, governance, and an AI assistant, operated end to end as a real product. Running a SaaS platform — uptime, billing, tenant isolation, AI that ships safely — is the discipline behind everything I build for clients.

How I work

• Hands-on, end to end. Architecture, code, deployment, documentation, handover — done by the same person you scoped the work with.
• Scale without the pyramid. When a build needs more hands, I direct a dedicated bench of proven engineers — the team grows, the accountable architect doesn’t change. I led five feature squads and sixty engineers at UKG and ran a ten-person consulting practice before that; delivery at scale was my day job for a decade.
• Your environment, your ownership. Everything I build deploys to your infrastructure and is written to be maintained by your team, not to keep me on retainer.
• Evidence before commitment. Working increments early; a pilot on real data before any large build.
• Straight answers. If the right answer is “configure the product” or “buy, don’t build,” I’ll say so and save you the engagement.

Confidentiality note

Consulting engagements on this site are described by industry and scale rather than by name — client confidentiality survives the engagement. References can be arranged in conversation where agreements allow. WFM Labs is an independent practice and is not affiliated with or endorsed by UKG Inc.